Client Relationship Specialist

4 days ago

Costa Mesa, California, United States Zero Impact Energy Group Full time
Job Overview

This is an entry-level role that requires highly motivated individuals with a background in sales or customer service, coupled with excellent communication skills. As a Client Relationship Associate, your primary responsibility will be to communicate updates and expectations to clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients.

Responsibilities:
  • Develop and Maintain Relationships: Develop and maintain relationships with existing clients and establish relationships with potential clients.
  • Identify Client Needs: Identify client needs and provide solutions.
  • Analyze Client Feedback: Analyze client feedback to identify trends and opportunities for improvement.
  • Track Client Trends: Track client trends and report to management.
  • Provide Regular Updates: Proactively provide regular status updates on client accounts.
  • Respond to Client Inquiries: Respond to client inquiries, and address any concerns in a timely and professional manner.
  • Coordinate Meetings: Coordinate and facilitate regular meetings with clients.
  • Advocate on Behalf of Clients: Advocate on behalf of the client to ensure satisfactory coordination between internal teams and external project stakeholders.
  • Maintain a Positive Attitude: Maintain a positive and professional attitude at all times.
  • Additional Duties: Additional duties as assigned.
Required Skills and Experience:
  • Bachelor's Degree: Bachelor's degree in business administration, marketing, or a related field.
  • Experience in Client Service: 1-3 years of experience in client service, sales, or a related field.
  • Business Acumen: Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary.
  • Communication Skills: Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
  • Problem-Solving Skills: Exceptional multitasking and problem-solving skills.
  • CRM Software: Experience with Microsoft Office Suite and CRM software.
  • Track Record: A track record of following through on commitments.
  • Familiarity with the Construction Industry: Familiarity with the construction industry is a plus.

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