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Retail Client Development Specialist

2 months ago

Costa Mesa, California, United States Gucci America Inc. Full time
Job Description

About the Role

The Gucci Retail Client Engagement Manager will play a critical role in enhancing the client experience at Gucci America Inc. This position will be responsible for cultivating strong relationships with clients, instilling luxury clienteling behaviors, and providing exceptional training and coaching to sales teams.

Key Responsibilities

  • Work closely with Client Advisors to drive business growth and develop strong client relationships.
  • Track and develop top clients, focusing on high-potential clients and ensuring Client Advisors are cultivating clients from their lists.
  • Develop and maintain strong working relationships with all store personnel, ensuring associates provide exceptional customer service.
  • Identify new clients and maintain current client lists for growth of consignment business and client development.
  • Ensure the maintenance and accuracy of all inventories.
  • Work closely with charities to seek opportunities to increase brand awareness.
  • Implement and develop store clienteling initiatives and a top client strategy to ensure business objectives are achieved.
  • Work to increase and retain client loyalty and achieve data capture goals.
  • Partner with management to conduct coaching/counseling sessions with employees to review store clienteling initiatives and updates.
  • Lead and support company and local events and product launches to ensure client attendance and sales goals.
  • Collaborate with the Store Director and Business Training Manager to design in-store training plans and schedules.
  • Ensure all new hires are fully versed in all areas of the client experience.
  • Facilitate training on new product launches and clienteling initiatives.
  • Lead by example in promoting a positive and professional team environment.
  • Work with management to attract, recruit, and retain a high-performing client pipeline through networking and competitive shopping.

Requirements

  • 3+ years of previous retail management experience and previous in-store clienteling and/or training experience.
  • Excellent communication skills, both oral and written, and the ability to manage multiple tasks simultaneously.
  • Ability to communicate clearly and concisely.
  • Excellent presentation skills and the ability to respond to questions in a clear and concise manner.
  • Must possess a positive attitude and approach to all aspects of training.
  • Proven ability to build lasting relationships with customers and colleagues.
  • Comfortable working in a fast-moving and dynamic environment.
  • Ability to work a flexible schedule based on business needs.
  • Able to communicate in multiple languages is strongly preferred.

Ways of Working

  • Execute the mission of the role with a radically client-centric mindset.
  • Approach activities and relationships with a methodology that promotes flat, connected, and fast ways of collaborative working.
  • Be relentlessly creative and approach challenges with an innovative mindset.
  • Demonstrate that everyone is an owner through thoughts, actions, and behaviors.

Behaviors to Amplify What We Do

  • Explore
    • Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.
    • Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.
  • Deliver
    • Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions.
    • Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.
  • Connect
    • Connection Builder Builds trust-based relationships across boundaries and encourages collaboration.
    • People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness.
  • Build
    • Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.
    • Talent Builder Provides constructive and ongoing feedback, coaches, and helps others to achieve their full potential.

Work Authorization

  • Qualified candidates must have the proper work authorization to work in the United States.