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Technical Support Engineer-L3 Engineering Hybrid Position
1 month ago
Job Title: Technical Support Engineer-L3 Engineering Hybrid
Job Description:
DataDirect Networks Inc. is seeking a highly skilled Technical Support Engineer to join its Continuation Engineering and Level 3 Engineering Support team. The ideal candidate will have a strong background in Linux and virtualization environments, with excellent analytical and debugging skills.
The primary role involves system-level troubleshooting, debugging, and root cause analysis of DDN Storage Solutions. The successful candidate will work closely with the technical support team to resolve complex customer issues and provide engineering support to Professional Services and customers.
Responsibilities:
- Triage, diagnose, and troubleshoot problems with DDN's storage systems in customer production environments.
- Take ownership of customer cases, validate technical aspects, and drive it to resolution with root cause and necessary modifications to the product.
- Provide engineering support to Professional Services, Technical Support, and directly to customers.
- Provide hands-on assistance with field escalations.
- Strategically analyze field issues and generate product features to improve product quality and useability.
- Review the product documents and provide necessary feedback for both internal and external customer needs.
- Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
- Provide on-call assistance (outside of regular working hours) as needed during critical customer issues.
- Collaborate with peers located around the globe.
Requirements:
- More than 2 years of hands-on experience in software development and product support.
- Strong understanding of operating system architecture and principles, including good understanding of Linux device drivers.
- Excellent analytical and methodical problem-solving skills, especially with complex HW/SW interaction problems on a typical high-end embedded platform.
- Strong communication skills (both written and verbal).
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with a leading company in the field of high-performance storage solutions.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to the company's website. The application process will include a series of technical interviews and assessments to evaluate the candidate's skills and experience.
Company Information:
DataDirect Networks Inc. is a global leader in high-performance storage solutions. The company is committed to innovation, customer satisfaction, and employee development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
