Technical Services Engineer I

4 weeks ago

Los Angeles, California, United States Abbott Laboratories company Full time

About the Role

This position is part of the CRM Division at Abbott, a global healthcare leader that helps people live more fully at all stages of life. We're looking for a Technical Services Engineer I to provide clinical and technical support in response to inquiries from physicians, health care professionals, patients, and field staff.

Key Responsibilities

  • Provide technical or clinical information to customers in response to inquiries/report from the field.
  • Perform product evaluations and testing based on reports from the field.
  • Provide clinical and technical support services.
  • Provide back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (device implants and follow-ups), regional training seminars, and troubleshooting.
  • Provide and conduct product training to in-house personnel.
  • Assist in the presentation of educational material for new product training and in-service seminars to physicians, nurses, and sales representatives.
  • Review product manuals, communiques, and memorandum for technical clinical accuracy and content.
  • Document all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines.

Requirements

  • Bachelors Degree - (Preferred Electrical Engineering, Biomedical Engineering ) or a related field OR an equivalent combination of education and work experience.
  • 0-2+ years experience in Customer/Technical Support or Call Center environment.
  • Providing medical device industry technical support, including relevant experience in the cardiac pacing industry.
  • Demonstrated ability to analyze and evaluate technologically complex devices; demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.

What We Offer

  • A fast-paced work environment where your safety is our priority.
  • Training and career development, with onboarding programs for new employees and tuition assistance.
  • Financial security through competitive compensation, incentives, and retirement plans.
  • Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs.
  • Paid time off.
  • 401(k) retirement savings with a generous company match.

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