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Technical Support Specialist

2 months ago

California, United States Canvas Worldwide Full time
Job Summary

Canvas Worldwide is seeking a highly skilled Technical Support Specialist to join our Technology & Agency Services team (CTAS). As a Technical Support Specialist, you will be responsible for providing first-level support for our endpoints, account maintenance, and cloud services.

Key Responsibilities
  • Monitor and respond to technical requests via Zendesk ticket queue and Teams support channel
  • Endpoint device creation, testing, and deployment
  • Ensure proper SLA response times and security standards, escalating as needed
  • Create and maintain knowledgebase articles on solutions, processes, and workflow
  • Assist in preparing and enforcing logging and reporting procedures for end-user computing operations
  • Assist with inventory and provide oversight to management
  • Onboarding and Offboarding for accounts and equipment, providing assistance and walkthrough for new associates
  • Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues
  • Be able to lift and transport computers and devices for setup and shipping
Requirements
  • At least two years of experience in a comparable position
  • Strong communication skills, written and verbal, providing reliable support for associates
  • Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe
  • AV, Videoconference systems, and presentation support a plus
  • Understanding cloud computing services, including Microsoft, Google, and AWS
Benefits

Experience, qualifications, training, certifications, and internal equity factors determine actual base salary. The Company reserves the right to modify this pay range at any time. Base salary is part of a total rewards package that includes highly competitive benefits like generous medical, dental, vision, pet insurance, commuter benefits, disability and life insurance coverage, 401(k) matching, up to 14 holidays per year, a 'Do Good Day,' and unlimited PTO.

Canvas Worldwide is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

CA Applicants: Canvas Worldwide practices a Fair Chance of Hiring