Front Desk Ambassador

1 week ago


Round Rock, Texas, United States Extended Stay America Full time
About the Role

As a Front Desk Ambassador at Extended Stay America, you will be responsible for providing exceptional customer service to our guests. Your primary objective will be to ensure that every guest has a positive experience during their stay.

Key Responsibilities
  • Guest Services: Assist guests with check-in and check-out, respond to inquiries, and resolve any issues that may arise.
  • Communication: Maintain effective communication with guests, associates, and outside vendors.
  • Operations: Operate the property management system, process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Requirements
  • Education: High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Skills: Ability to understand and communicate in English proficiently, operate the property management system technology, and complete routine reports and correspondence.
Benefits
  • Competitive Salary: $13.50 - $22.73 hourly, depending on location.
  • Benefits Package: Weekly pay, competitive wages, great working environment, employee recognition programs, vision insurance, 401(k) savings plan, employee assistance program (EAP), and employee perks program offering discounts to major companies.

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