Front Desk Hospitality Representative

5 days ago


Round Rock, Texas, United States Moody Full time
Job Overview
As a Front Desk Clerk at The Element Austin Round Rock, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve processing guest arrivals and departures in a professional and efficient manner, ensuring maximum customer satisfaction.

About Us
The Element Austin Round Rock is managed by Moody National Management LP, a leading hospitality management company. We are committed to delivering exceptional service and creating memorable experiences for our guests.

Salary and Benefits
This full-time position offers a competitive salary, estimated around $40,000 per year, based on industry standards and location. Additionally, we provide flexible scheduling opportunities, paid time off, comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.

Job Responsibilities
Your key responsibilities will include:
• Completing front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
• Responding to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
• Pre-registering, blocking reservations, and taking same-day reservations following hotel rate structures and sell strategies
• Arranging alternative lodging for guests when necessary and in accordance with established procedures

Requirements
To succeed in this role, you will need:
• Solid working knowledge of related company and brand policies, procedures, and services
• Excellent interpersonal, written/verbal communication, and telephone etiquette skills
• Intermediate proficiency with Front Desk computer systems
• Ability to maintain customer focus and work well in a team environment

Education and Experience
We are looking for candidates with a High School education or equivalent work experience, as well as 1+ years of experience as a Front Desk Clerk or other customer service position.
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