Customer Service Representative
3 weeks ago
Overview
The Moody hotel is a 24/7/365 environment where guests are always welcome. As a Front Desk Clerk, you will be responsible for creating genuine connections with every guest and making a difference in someone's life.
Salary
$40,000 - $60,000 per year, depending on experience. We offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.
Job Description
We are looking for an exceptional team member to join our welcoming front desk team as a Front Desk Clerk at The Element Austin Round Rock. Key responsibilities include:
- Processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction.
- Responding to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner.
- Pre-registering, blocking reservations, and taking same-day reservations following hotel rate structures, discounts, and sell strategies.
- Accurately completing any logs/reports as specified by management.
- Arranging for alternative lodging for guests when necessary and in accordance with established procedures.
Required Skills and Qualifications
To be successful in this role, you should have:
- Solid working knowledge of related company and brand policies, procedures, and services.
- Excellent interpersonal, written/verbal communication, and telephone etiquette skills.
- Intermediate proficiency with Front Desk computer systems.
- Excellent command of the English language; second language proficiency desirable.
- Excellent time management skills and ability to multi-task and prioritize work.
- Exceptional problem-solving skills.
- Ability to maintain customer focus.
- Excellent organizational and planning skills.
- Ability to work well in a team environment.
- Ability to follow corporate standards and procedures.
Benefits
This full-time position offers occasional overtime and varying work days and hours in a professional office setting with standard office equipment. We provide career opportunities, not just jobs, for real people with unique voices and skills.
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