Guest Services Director
3 days ago
About the Position:
Aimbridge Hospitality is seeking a skilled Guest Services Director to oversee front office operations, lead the front desk team, and deliver exceptional guest experiences. As a senior leader in the front office, you will be responsible for maximizing room revenue, maintaining high standards of service, and driving productivity to meet or exceed budgeted standards.
Key Responsibilities:
- Front Desk Leadership: Supervise and mentor front desk associates, providing guidance, feedback, and coaching to ensure excellent performance and productivity.
- Guest Service Delivery: Ensure that every guest interaction is warm, welcoming, and memorable, addressing all inquiries, resolving issues promptly, and showcasing exceptional product knowledge.
- Room Revenue Management: Analyze room sales data, stay up-to-date on rates, packages, and promotions to maximize room revenue.
- Administrative Tasks: Process transactions accurately, manage cash handling, and maintain confidentiality of sensitive information.
- Training and Development: Participate in training programs, assist new hires in onboarding, and contribute to ongoing staff development initiatives.
- Performance Monitoring: Regularly review performance metrics, identify areas for improvement, and implement strategies to enhance overall efficiency and effectiveness.
Requirements:
- Bachelor's degree in Hospitality, Business Administration, or related field.
- Minimum 3-5 years of progressive experience in hotel operations, preferably in a supervisory or management role.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail.
- High school diploma or equivalent required; college coursework in hospitality or a related field highly preferred.
Estimated Salary: $65,000 - $75,000 per annum, based on experience and qualifications.
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