Breakfast Attendant

1 week ago

Henrico Virginia, United States Hyatt House Richmond - Short Pump Full time
Job Summary

$15.00/HR plus Tips

The Complimentary AM Attendant is responsible for providing exceptional service to guests in the hotel's breakfast area. This role requires a high level of attention to detail, speed, and accuracy in delivering a quality experience.

Responsibilities:
  • Ability to perform job functions with attention to detail, speed, and accuracy
  • High School diploma or equivalent and/or experience in a hotel or related field preferred
  • Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course, such as TIPS, as required by property
  • Must be able to obtain and provide Food Handlers card as required by city/county/state
  • Ability to handle stressful situations in a calm, professional manner
  • Understanding of hotel products and guest services
  • Demonstrates a positive attitude and a desire to be of service to others
  • Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette
  • Ability to produce high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy
Key Qualifications:
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
  • Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner
  • Greet and seat guests at appropriate tables in a timely manner
  • Ensure quality control of menus with regard to cleanliness and appearance
  • Clear, clean, and reset tables/hotel spaces per client request or management instruction
  • Ensure that bar food and service areas are stocked, organized, clean, and neat, and all side work is complete each shift
  • Accommodate any special requests made by a guest or offer appropriate alternatives
  • Communicate with all departments regarding in-house VIPs and any special requests/needs
  • Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots, and pans, or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators, and meat blocks, moving trash and garbage to designated areas
  • Ability to answer the telephone according to standards
  • Have a complete knowledge of standards of service for receiving a room service order
  • Have a thorough knowledge of menus and current specials in all applicable departments
  • Carry out cashiering functions in closing checks and end-of-shift paperwork
  • Perform opening and closing procedures and side work duties according to station rotation assignment
  • Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
  • Perform any other duties or attend meetings as requested by management
Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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