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Breakfast Attendant

2 months ago

Sterling Virginia, United States Hyatt House DullesSterling Full time
Job Summary:

The Complimentary AM Attendant is responsible for providing exceptional service to guests in a fast-paced and dynamic environment within the complimentary breakfast area of a hotel. This individual must be well-versed on hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.

Responsibilities:
  • Provide attentive, friendly, courteous, and service-oriented interactions with guests and colleagues.
  • Maintain regular attendance and adhere to Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
  • Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
  • Ensure quality control of menus, cleanliness, and appearance.
  • Clear, clean, and reset tables/hotel spaces per client request or management instruction.
  • Accommodate any special requests made by a guest or offer appropriate alternatives.
  • Communicate with all departments regarding in-house VIPs and any special requests/needs.
  • Support all areas of the beverage and food service as necessary.
  • Answer the telephone according to standards.
  • Have a complete knowledge of standards of service for receiving a room service order.
  • Have a thorough knowledge of menus and current specials in all applicable departments.
  • Carry out cashiering functions in closing checks and end of shift paperwork.
  • Perform opening and closing procedures and side work duties according to station rotation assignment.
  • Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
  • Perform any other duties or attend meetings as requested by management.
Requirements:
  • Ability to perform job function with attention to detail, speed, and accuracy.
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property.
  • Must be able to obtain and provide Food Handlers card as required by city/county/state.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to handle stressful situations in a calm, professional manner.
  • Understanding of hotel products and guest services.
  • Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.
  • Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Ability to produce high-quality drinks, including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.