Front Desk Agent/Night Audit

3 months ago

Henrico, United States Hyatt House Richmond - Short Pump Full time

Job Summary:

$15.00/HR

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Hyatt House Richmond-West hotel is nestled in the quiet and beautifully landscaped location in the heart of Richmond, VA. Our hotel near VCU and University of Richmond offer guests a modern and quiet place to stay. Convenient to Richmond are attractions including Kings Dominion, Richmond Coliseum, and Altria Theatre. Our extended stay hotel is residentially inspired featuring all of the comforts of home, like free Wi-Fi, breakfast, outdoor pool, and fitness center. In the evening, we offer food and drinks at H BAR.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    3 months ago

    Henrico, United States Four Points by Sheraton Richmond Airport Full time

    We are looking to add an upbeat, enthusiastic Front Desk Agents to provide great service and memorable experiences to our guests. Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time...

  • Night Audit

    5 months ago

    Henrico, United States Hyatt Place Full time

    Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Supervisor

    2 months ago

    Henrico, United States Hyatt House Richmond - Short Pump Full time

    Job Summary: $18.00/HR The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3...

  • Front Desk Associate

    3 days ago

    Henrico, United States Hand & Stone - Chesterfield, Short Pump, & West End Full time

    Job Title: Front Desk AssociateHand & Stone Massage and Facial Spa is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service, promoting our Healthy Lifestyle Program, and contributing to the overall success of our spa.Key...

  • Front Desk Clerk

    4 weeks ago

    Henrico, United States Charter Senior Living Full time

    Job description Job details Salary$15.00 - $15.50 an hour Job Type Full-time Part-time Qualifications Hotel experience: 1 year (Preferred) US work authorization (Preferred) Benefits Pulled from the full job description 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Full Job Description Job Summary:...

  • Front Desk Clerk

    5 months ago

    Henrico, United States Hyatt Place Full time

    Job description Salary$15.00 - $15.50 an hour Job Type Full-time Part-time Qualifications Hotel experience: 1 year (Preferred) US work authorization (Preferred) Benefits Pulled from the full job description 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance programFull Job Description Job Summary: Front Desk...

  • Front Desk Supervisor

    2 months ago

    Henrico, United States Pet Paradise Resort Full time

    Description Pet Paradise is looking for pet people with leadership and strong customer service experience to fill our open Front Desk Supervisor position. Starting Rate: $16.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) PERKS AND BENEFITS: Opportunity for ADVANCEMENT! You will be eligible to apply...

  • Front Desk Supervisor

    5 months ago

    Henrico, United States Embassy Suites Full time

    The Embassy Suites by Hilton Richmond is seeking a Front Desk Supervisor with a flair for hospitality. Are you someone who values teamwork, takes ownership of your role and is passionate about serving guests with warmth and hospitality? If so, Embassy Suites invites you to join our team! We are seeking candidates with a wide variety of knowledge, skills and...

  • Front Desk Sales Associate

    4 weeks ago

    Henrico, United States Massage Envy Franchising, LLC Full time

    PCRK Group is hiring for Full-Time Front Desk Sales Associates . PCRK Group has full-time positions available for an entry-level Sales position. This position will have a direct impact on the success of the business by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We’re looking for people who have a...

  • Front Desk Receptionist

    1 week ago

    Henrico, United States Complete Health Full time

    Location: 4000 Glenside Dr. Richmond, VA 23228Pay: $17.03 - $19.32/hrSchedule: Full Time, Monday - Friday, Day Shift Job Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Job Duties: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or...

  • Help Desk Support

    2 weeks ago

    Henrico, United States 22nd Century Technologies Full time

    Title: Help Desk Support (AV experience) Location: Henrico, VA 23233 Pay Rate: $ 20.00/Hour on W2 without benefits Duration: 5+months Shift Timing (Day/ Evening/ Night): DayNote: The department need a person who has AV experience This person's primary job is in our Conference Center. I need someone who is familiar with conference meetings and all that...

  • Sales Associate Front Desk

    5 months ago

    Henrico, United States European Wax Center Full time

    LOVE TO HELP OTHERS LOOK AND FEEL FAB? JOIN OUR TEAM!As a Guest Service Associate at European Wax Center, you'll use your expertise to ensure every moment is an opportunity for confidence! We seek a unique person who can lead with care and integrity, is committed to delighting our guests, and - of course - having fun while being awesome!Turn your passion...

  • Sales Associate Front Desk

    5 months ago

    Henrico, United States European Wax Center Full time

    LOVE TO HELP OTHERS LOOK AND FEEL FAB? JOIN OUR TEAM! As a Guest Service Associate at European Wax Center, you'll use your expertise to ensure every moment is an opportunity for confidence! We seek a unique person who can lead with care and integrity, is committed to delighting our guests, and - of course - having fun while being awesome! Turn your passion...

  • Night Operations Department Supervisor

    1 month ago

    Henrico, United States Lowe's Companies, Inc. Full time

    Expand your career possibilities. Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply! Find Your Home to More Possibilities. What You Will Do All Lowe's associates deliver quality customer service while...

  • Front Desk Associate

    4 months ago

    Henrico, United States Hand and Stone Full time

    Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...

  • Front Desk Associate

    2 weeks ago

    Henrico, United States Hand and Stone Massage and Facial Spa Full time

    Replies within 24 hours Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of...

  • Front Desk Associate

    3 weeks ago

    Henrico, United States Hand and Stone Massage and Facial Spa Full time

    Replies within 24 hours Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of...

  • Administrative Support Specialist

    1 week ago

    Henrico, United States Lotus Professional College Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Lotus Professional College. As the first point of contact, you will be responsible for managing the front desk, performing administrative tasks, and providing exceptional customer service.Key Responsibilities:Manage the front desk, including answering phone...

  • Radiologic Technologist

    2 days ago

    Henrico, United States CareNow Full time

    Description This position is incentive eligible. *Sign on Bonus $2500*IntroductionDo you want to join an organization that invests in you as a Radiologic Technologist? At CareNow, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three...

  • Patient Care Representative

    2 weeks ago

    Henrico, United States RVA HEALTHCARE AT HOME, LLC Full time

    Job DescriptionJob DescriptionRVA Healthcare is small, rapidly growing primary care practice specializing in Adult and Geriatric care, located in the Lakeside area.We are seeking an individual to provide administrative and clerical support for our office. This position involves front desk responsibilities such as answering phone calls, scheduling...