Customer Service Representative
3 weeks ago
Customer Service Representative Job Description
As a Customer Service Representative at DIRECTV, you will be the voice of our brand, delivering a best-in-class customer experience. You will work in our Call Center, engaging with customers to resolve complex issues and improve their experience with our products and services.
Key Responsibilities:
- Answer customer requests and inquiries concerning services and products
- Utilize various systems and tools to assist and service customers
- Maintain working knowledge of all company products, services, and promotions
- Make recommendations according to customer needs
- Process purchases of all products and services
- Administer system functions on opening, closing, and balancing procedures
- Solid problem-solving skills for determining and solving customer technical issues
- Strong verbal skills and phone skills for gathering data and communicating results
Requirements:
- Advanced typing/keyboarding skills
- Excellent communication skills, professionalism, and a desire to close sales
- Sales Retention
- Ability to deliver regular and reliable attendance
What We Offer:
- Competitive base wage range: $17.91 - $25.52 per hour + bonus (if applicable) + benefits
- Reliable internet service and established workspace
- Free DIRECTV Premier Package with free installation
- Free DIRECTV STREAM Premier Package
- 25% off AT&T Cell Phone Service
Training and Development:
- Complete and participate in all training as dictated by business needs
- On-the-job training, as determined by the Company
Why Work with Us:
At DIRECTV, we value our employees and offer a comprehensive benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. We also offer a range of perks, including free DIRECTV services and discounts on AT&T Cell Phone Service.
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