Customer Service Representative

3 weeks ago


Englewood, Colorado, United States RealManage Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at RealManage. As a key member of our customer service team, you will be responsible for providing exceptional service to homeowners and associations, resolving customer complaints, and maintaining accurate account information.

Key Responsibilities

  • Provide customer service to homeowners via phone, email, and chat
  • Review and resolve customer complaints in a professional and timely manner
  • Communicate with customers to provide knowledgeable answers to questions about homeowner accounts and associations
  • Submit Work Order requests and assist homeowners in navigating our website
  • Work with internal departments to meet homeowners' needs
  • Assist with incoming and outgoing phone calls and prepare and process correspondence

Requirements

  • Proficiency in customer service systems and MS Office applications
  • Knowledge of the Community Association industry and State Statutes
  • Bi-lingual Spanish speaking preferred
  • Good organizational and verbal skills
  • Reliable transportation

What We Offer

  • Competitive hourly rate of $18.00 to $21.00 based on experience and education
  • Medical, dental, vision, life, and disability insurance
  • HSA and FSA options
  • Education reimbursement and 401K matching
  • Employee Assistance Program (EAP) and 11 paid holidays


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