Customer Service Representative
1 month ago
At Groove Auto, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is a fantastic opportunity to provide exceptional service to our customers and be a part of a dynamic and growing organization.
Key Responsibilities:- Promptly answer all incoming Service Department phone calls and emails.
- Contact current and former service customers to confirm and schedule appointments.
- Effectively communicate with internet customers using their preferred method of communication.
- Maintain accurate data in the customer database.
- Schedule service appointments at the earliest available time slots.
- Follow up with customers to ensure their complete satisfaction and address any concerns promptly.
- At least 18 years of age.
- Ability to pass a pre-employment background check and drug screen for illegal substances.
- Authorized to work in the United States.
- Bilingual is preferred.
Groove Auto is a Summit Automotive company built on a different way of thinking. We value diversity, humility, and integrity, and we're committed to creating a positive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences and providing opportunities for growth and development.
We're an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We're committed to providing reasonable accommodations for individuals with disabilities and promoting a culture of respect and inclusivity.
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