Customer Service Representative

4 weeks ago


Englewood, Colorado, United States Groove Ford Full time
Customer Service Representative Job Description

At Groove Auto, we are seeking a highly motivated and customer-focused individual to join our Service Department as a Customer Service Representative. This role is responsible for providing exceptional customer service, answering incoming calls, and scheduling service appointments.

Key Responsibilities:
  • Promptly answer all incoming Service Department phone calls and emails.
  • Contact current and former service customers to confirm and schedule appointments.
  • Effectively communicate with internet customers using their preferred method of communication.
  • Maintain accurate data in the customer database.
  • Schedule service appointments at the earliest available time slots.
  • Follow up with customers to ensure their complete satisfaction and address any concerns promptly.
Requirements:
  • At least 18 years of age.
  • Ability to pass a pre-employment background check and drug screen for illegal substances.
  • Authorized to work in the United States.
  • Bilingual is preferred.
What We Offer:
  • A positive work environment focused on your success.
  • A career path that offers an opportunity for financial growth.
  • Flexible schedule with paid time off that accrues from day one of employment.
  • Employee discounts.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We are committed to creating a diverse and inclusive work environment that values and respects all employees.



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