Customer Service Representative

4 weeks ago


Englewood, Colorado, United States Cornerstone Capital Bank Full time

We are seeking a highly skilled Customer Service Representative to join our team at Cornerstone Capital Bank. As a key member of our servicing team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities:

  • Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
  • Answer customer inquiries, complaints, or concerns
  • Customer service de-escalation with prompt and effective response
  • Strong attention to detail
  • Strong note taking skills - effective written communication
  • Strong verbal communication skills

Requirements:

  • High School Diploma or equivalent
  • 2+ years experience call center/phone experience
  • Minimum 2 years related mortgage experience a plus, but not required
  • Must have high level of integrity and professionalism
  • Must have experience using Microsoft Office Suite
  • Working knowledge of Microsoft Office products
  • Bilingual in Spanish a plus

What We Offer:

At Cornerstone Capital Bank, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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