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Community Housing Support Specialist

2 months ago

Salt Lake, Utah, United States The Road Home Full time
Job OverviewAbout Us

The Road Home has been dedicated to combating homelessness since its inception in 1923. As a prominent non-profit organization, we offer accessible emergency shelters, supportive services, and housing-first rental assistance to empower individuals and families to transition from homelessness to stability within the community.

Our Commitment to Diversity
At The Road Home, we believe that Diversity, Equity, Inclusion & Belonging (DEIB) are fundamental to our mission. A diverse workforce enhances our effectiveness and leads to improved outcomes for those we serve.

As a 501c3 non-profit social services agency, our goal is to assist individuals in overcoming homelessness and reintegrating into society. We offer a comprehensive benefits package for both full-time and part-time employees.

  • Health Care Plan (Medical, Dental & Vision)
  • Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Account (HRA)
  • Retirement Plan (403B with contributions and matching)
  • Complimentary Life Insurance for employees
  • Paid Time Off (Vacation, Sick Leave & 12 Public Holidays)
  • One Floating Holiday Annually
  • Short Term & Long Term Disability Insurance
  • Employee Assistance Program
  • Training & Development Opportunities
  • Tuition Assistance for various educational programs
  • Public Service Loan Forgiveness (PSLF) qualifying agency
Position Summary

As a Housing Advocate, you will engage in various responsibilities aimed at supporting vulnerable populations. You will be part of a shelter system that provides emergency accommodations to numerous individuals nightly and permanent supportive housing to many daily. This role offers the chance to assist individuals in their journey to rebuild their lives.

Key Responsibilities
  • Deliver exceptional customer service to clients seeking resources beyond just shelter.
  • Monitor and manage activities within the shelter, ensuring adherence to established rules and procedures.
  • Communicate clearly with residents regarding shelter regulations and provide guidance.
  • Contribute to maintaining a safe and clean environment, identifying special needs, and referring them to supervisors.
  • Handle phone inquiries, take messages, and engage with the public.
  • Collaborate with a team dedicated to serving the homeless population in our community.
Training and Development

As an Advocate, you will receive training to:

  • Effectively mediate conflicts among residents.
  • Document incidents appropriately and maintain accurate records of resident stays.
  • Provide crisis intervention and liaise with community resources, including emergency services.
Qualifications for Success
  • Exceptional customer service skills with the ability to communicate effectively and manage challenging situations with professionalism.
  • Capability to multitask and maintain composure in high-pressure environments.
  • Proficient computer skills.
  • Ability to make informed decisions.
  • Willingness to learn and implement effective boundary-setting techniques.
  • Cultural responsiveness and respect for clients from diverse backgrounds.
  • Awareness and sensitivity to the needs of various populations.
  • Openness to supervision and constructive feedback.
  • Reliability and dependability in fulfilling job responsibilities.
  • Commitment to professional development in Trauma-Informed Care practices.
  • Familiarity with the Housing First approach.
  • Successful completion of a pre-employment background check and drug screening is required.
Education and Experience
  • A High School Diploma or GED is required.
Physical Requirements
  • Ability to lift up to 25 pounds.
  • Ability to stand and/or walk for extended periods.

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