Luxury Brand Holdings Contact Center Representative

1 week ago


Cranston, Rhode Island, United States Luxury Brand Holdings Full time
About the Role

We are seeking a skilled Contact Center Representative to provide exceptional customer service to our valued clients.

Key Responsibilities
  • Provide outstanding customer service by assisting clients with shopping for luxury jewelry, answering product inquiries, and resolving general issues.
  • Process orders and update client account information as needed.
  • Actively listen and respond accurately to clients, explaining possible solutions, and ensuring they feel supported and valued.
  • De-escalate situations involving client concerns by offering assistance and support.
  • Utilize a proactive sales approach with every client to uncover additional sales opportunities.
Requirements
  • Prior experience working in a customer-facing role is preferred.
  • Strong verbal and written communication skills, with the ability to be personable and connect with a range of personalities.
  • Working knowledge of customer service principles and the value of the client experience.
  • Ability to work independently and as part of a team.
  • Must have integrity and consistently exhibit strong work ethics.
  • A positive mindset and a passion for delivering exceptional customer service.
About Luxury Brand Holdings

Luxury Brand Holdings is a leading retailer of fine jewelry and gifts. Our mission is to provide exceptional customer service and create a memorable shopping experience for our clients.



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