Front Desk Associate

1 month ago


Mesquite, Texas, United States Fitness Connection Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Front Desk Associate at Fitness Connection. As a key member of our front desk team, you will play a vital role in creating a welcoming and energetic environment for our members and guests.

Key Responsibilities
  • Front Desk Hospitality:
    • Provide exceptional customer service to members and guests, ensuring a positive and memorable experience.
    • Check members into the gym using proper procedures and register guests accurately.
    • Answer phone calls promptly and direct guests and appointments to the appropriate Fitness Consultant.
    • Serve as the initial point of contact and communication hub for the club.
  • ProShop Pro:
    • Promote and sell drinks, bars, supplements, and merchandise to members and guests.
    • Meet or exceed daily and monthly ProShop sales goals.
    • Stock and organize retail offerings as needed and maintain a clean and organized ProShop area.
    • Learn about consumable and retail products sold at the location and accurately use POS and money handling procedures.
  • Member & Club Services:
    • Complete member and guest check-ins and handle basic member account inquiries.
    • Monitor check-ins to identify delinquent accounts and collect balances.
    • Update member information and escalate issues to club management when needed.
    • Maintain the neatness of the front desk and entryway.
    • Perform opening and closing duties as required and conduct regular club cleaning routines.
    • Report any incidents in a timely manner and maintain positive relationships with the entire club team.
    • Support other teammates in achieving their goals and adhere to all company policies and procedures.
Requirements
  • High School Diploma/GED preferred.
  • Previous experience in hospitality/customer service preferred.
  • Ability to understand, follow, and communicate verbal and written instructions.
  • Must be fluent in verbal and written English; additional language skills a plus.
  • Physical demands include various physical activities like bending, squatting, and lifting up to 50 pounds.


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