Information Desk Representative II

3 weeks ago


Mesquite, Texas, United States InsideHigherEd Full time
About the Role

We are seeking a highly skilled and customer-focused Information Desk Representative II to join our team at Dallas College. As a key member of our support services team, you will provide exceptional service to students, faculty, and staff, ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Provide accurate and timely information to visitors and callers regarding college services, policies, and procedures.
  • Assist students with admissions, enrollment, assessment, and financial aid inquiries, referring them to appropriate campus resources as needed.
  • Utilize excellent interpersonal and verbal communication skills to interact with internal and external stakeholders, promoting a positive and inclusive environment.
  • Contribute to building a positive team spirit, fostering a collaborative and supportive work environment.
  • Perform various administrative tasks, including scheduling conference and meeting rooms, coordinating physical arrangements for special events, and maintaining accurate records.
Requirements
  • Associate's degree plus one year of related work experience or high school diploma or GED equivalent plus two years of related experience.
  • Ability to work extended hours beyond regular business hours, including nights and weekends, as needed.
  • Bilingual preferred.
About Us

Dallas College is a leading community college system in Texas, serving over 3 million students since 1965. We are committed to cultivating an environment of opportunity and belonging for all students and employees, recognizing the importance of diversity and inclusion in our workforce.

We are an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute. We will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



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