Hotel Front Desk Associate
4 weeks ago
We are seeking a friendly and welcoming Hotel Front Desk Clerk to join our team at Mesquite Gaming. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling lodging transactions, and ensuring a smooth and enjoyable experience for all visitors.
Key Responsibilities:
- Provide friendly and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
- Accurately maintain billing and other required information, ensuring accuracy and attention to detail.
- Facilitate reservations and hotel check-in and check-out procedures, ensuring a seamless experience for guests.
- Work in concert with other departments to meet guests' needs, providing a high level of customer satisfaction.
- Perform other job-related duties as assigned and instructed by management.
Requirements:
- Good computer skills and ability to communicate clearly in English required.
- Must be customer service oriented, with a strong focus on providing exceptional service to guests.
- Must be able to give and receive accurate information and interpret procedures to benefit both the company and the guest in response to changing situations.
Work Environment:
The work environment involves everyday risks or discomforts requiring normal safety precautions. The work area is indoors, and the work environment involves exposure to second-hand smoke in a casino. This is a 24-hour/7-day-a-week work environment with varying shifts, including weekends and holidays.
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