Hotel Front Desk Representative

3 weeks ago


Mesquite, Texas, United States Mesquite Gaming Full time
Hotel Front Desk Clerk Job Summary

We are seeking a friendly and welcoming Hotel Front Desk Clerk to join our team at Mesquite Gaming. As a Hotel Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest requests, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and requests in a friendly and welcoming manner.
  • Check guests in and out, handle room assignments, and resolve any issues that may arise.
  • Handle guest requests, such as making reservations, providing directions, and answering questions about the hotel and its amenities.
  • Maintain accurate records and reports, including guest information and hotel operations.
  • Work effectively with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient operation.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and knowledge of hotel operations software.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive hourly rate.
  • A fun and dynamic work environment.
  • Opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision insurance.


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