Sales Development Representative and Customer Care Specialist

1 week ago

Cleveland, Ohio, United States My HairSmart Full time
About My HairSmart

My HairSmart is a rapidly growing startup in the Hair Wellness Industry, offering a unique blend of holistic solutions for hair loss treatment. Our products are clinically proven and natural, and we sell retail through our website and online consultations, as well as wholesale through hair loss doctors and aesthetic practices.

We are proud to be the first South-Asian woman-founded and Ayurveda-inspired luxury hair wellness brand in the Americas. Our mission is to help people look and feel great, and we're committed to building a legacy while reaping huge rewards.

Job Summary

We're seeking a highly motivated and results-driven Sales Development Representative and Customer Care Specialist to join our core team. As a key member of our sales and customer success team, you will be responsible for driving sales growth, building strong relationships with customers, and delivering exceptional customer care.

Key Responsibilities
  • Sales Development:
    • Make outbound calls to existing clients and leads to promote and sell our products or services.
    • Conduct LinkedIn outreach and appointment setting.
    • Book and manage appointments for clients and leads.
    • Create, maintain, and update notes on our CRM.
    • Monitor competitors' products or services and help create selling strategies for our products or services.
  • Customer Care and Retention:
    • Provide exceptional customer care by handling customer needs and requirements, responding to inquiries, and resolving issues.
    • Follow up, nurture existing customers, and build relationships through email, text, phone, and Zoom.
    • Deliver post-sales support to our wholesale clients, including training, marketing support, and sales coaching.
    • Receive inbound customer calls and provide support or service.
    • Focus on relationship management and customer retention.
    • Assist new customers in understanding and using our products or services effectively.
    • Collect and analyze customer feedback to identify areas for improvement and enhance the customer experience.
    • Identify opportunities to upsell or cross-sell additional products or services that meet the customers' needs.
    • Develop and manage customer loyalty programs to reward and incentivize repeat business.
    • Conduct regular check-ins with customers to ensure their ongoing satisfaction and address any emerging needs.
    Requirements
    • 3+ years of experience in sales, relationship management, or customer support.
    • Strong communication and interpersonal skills.
    • Proficiency in MS Suite, Email, Zoom, Word, Excel, and Google Suite.
    • Digital-savviness and adaptability to new-age digital technology and software.
    What We Offer
    • Competitive salary and bonus structure.
    • Comprehensive benefits package, including employee discount and free hair wellness products.
    • Opportunities for professional growth and development.
    • A dynamic and supportive work environment.

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