IT Support Technician

2 weeks ago


Austin, Texas, United States InfoVision Inc. Full time

Position Overview:

We are currently seeking a dedicated Technical Support Specialist to join our team at InfoVision Inc. This role is crucial for maintaining the efficiency of our technical operations.

Job Location: Remote

Role Summary:

The ideal candidate will possess a strong background in Windows desktop environments, network diagnostics, and application troubleshooting. The successful applicant will be adept at interpreting logs, identifying issues, and delivering effective solutions to technical challenges. A proactive mindset is essential for investigating and resolving intricate technical problems.

Key Responsibilities:

  1. Deliver technical assistance for Windows desktop systems.
  2. Diagnose and resolve network-related complications, ensuring minimal service interruptions.
  3. Analyze and debug applications to uncover root causes of technical issues.
  4. Examine logs and trace problems to provide precise and timely solutions.
  5. Work collaboratively with various teams to facilitate smooth issue resolution.

Qualifications:

  1. Demonstrated experience in providing Windows desktop support.
  2. In-depth knowledge of network troubleshooting techniques.
  3. Expertise in application debugging and log analysis.
  4. Strong capability to trace and investigate technical challenges effectively.
  5. Exceptional problem-solving abilities and communication skills.

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