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IT Support Technician

2 months ago

Austin, Texas, United States InfoVision Inc. Full time

Position Overview:

We are currently seeking a dedicated Technical Support Specialist to join our team at InfoVision Inc. This role is essential for maintaining the efficiency of our technical operations.

Job Location: Remote

Role Summary:

The ideal candidate will possess a strong background in supporting Windows desktop systems, troubleshooting network issues, and debugging software applications. The successful applicant will be adept at analyzing system logs, identifying problems, and implementing effective solutions. A proactive mindset is crucial for addressing and resolving intricate technical challenges.

Key Responsibilities:

  1. Deliver technical assistance for Windows desktop systems.
  2. Resolve network-related complications to ensure operational continuity.
  3. Debug software applications and ascertain the underlying causes of issues.
  4. Examine logs and trace problems to provide precise and prompt solutions.
  5. Work collaboratively with various teams to facilitate smooth issue resolution.

Qualifications:

  1. Demonstrated experience in Windows desktop support.
  2. In-depth knowledge of network troubleshooting techniques.
  3. Expertise in debugging applications and interpreting logs.
  4. Capability to trace and analyze technical issues effectively.
  5. Strong problem-solving abilities and excellent communication skills.