Hospitality Manager

1 week ago

New York, New York, United States Manhatta Full time

About the Role:

The Maitre D' is a vital member of the Service team at Manhatta, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. This role requires a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfill their roles with excellence.

Key Responsibilities:

  • Create a Welcoming Environment: Develop and maintain a warm and inviting atmosphere for guests whether in person or over the phone.
  • Quote Accurate Wait Times: Provide accurate wait time estimates while finding the yes for all guests.
  • Act as a Liaison: Serve as a liaison between the guest, management, service staff, and kitchen, communicating effectively to ensure seamless service.
  • Work with Efficiency: Demonstrate the ability to work with efficiency and a sense of urgency while remaining composed.
  • Reservations Booking Strategies: Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Resy.
  • Coordinate with Management: Work with management to build the book and boost cover counts while taking into consideration both the needs of the business and the needs of our guests.
  • Support a Culture of Enlightened Hospitality: Consistently support a culture of Enlightened Hospitality.

Requirements:

  • Experience: 2+ years in a guest-facing restaurant role.
  • Passion for Guest Experience: A passion for guest experience and hospitality.
  • Language Skills: English fluency and additional languages preferred, but not required.
  • Physical Demands: Ability to stand or walk for long periods of time.

What We Offer:

  • Hourly Rate: Competitive hourly rate with tips.
  • Benefits: Full Health, Dental, and Vision insurance within one month of employment.
  • Paid Time Off: Paid Time Off to support you with an active life outside of work.
  • Paid Parental Leave: Paid Parental Leave.
  • Dining Credit: Dining credit and discounts throughout the USHG family of restaurants.
  • 401(k) Matching: Matched 401(k) to help you invest in your future.
  • Employee Referral Program: Generous Employee Referral Program.
  • Access to Mentor Programs: Access to the USHG HUGS Employee Relief Fund.
  • Access to Career Development: Access to Mentor Programs, Career Development classes, and personalized career advancement support.

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