Asset Management Specialist
4 weeks ago
We are seeking a detail-oriented and organized Asset Manager to join our IT team at ProRec Resource Solutions, LLC. The ideal candidate will have a strong understanding of asset management processes and IT Service Management (ITSM) tools.
Key Responsibilities:
- Serve as the backup Asset Manager, ensuring seamless continuity in asset management operations.
- Develop and implement processes and procedures for tracking and analyzing software, hardware, and equipment from procurement through end-of-life.
- Provide daily operational and maintenance support, including troubleshooting, debugging, and resolving issues related to the Asset Management module in Remedy and ServiceNow.
- Conduct annual inventory audits and establish processes for consistency and accuracy in asset tracking.
- Perform bulk uploads of asset data and maintain data integrity within the asset management system.
- Identify discrepancies and perform audits to ensure accuracy of asset data.
- Develop and maintain foundation data related to assets, ensuring all information is current and accurate.
- Generate and provide asset reports for both end-users and management teams.
- Manage user accounts, site information, hardware categorizations, product classifications, and support groups within the Asset Management system.
- Participate in user acceptance testing (UAT) to ensure new features or updates meet operational needs.
- Oversee the management of fixed and floating licenses for the Asset Management Module.
- Create end-user documentation and develop training materials.
- Conduct training sessions to educate users on asset management processes and system functionalities.
Required Skills and Qualifications:
- ITIL Foundation Certification.
- Minimum of 24 years' experience with BMC Remedy (version or an equivalent ITSM tool.
- Strong working knowledge of Configuration Management Database (CMDB), asset management methodologies, tools, terminology, and industry best practices.
- Proficient in using Microsoft Office applications (Word, Excel, Outlook, Teams).
- Excellent communication skills, including listening, verbal, and written abilities; proficient in meeting management and facilitation.
- Strong organizational skills with the proven ability to manage multiple assignments and priorities while delivering high-quality results.
- Exceptional customer service skills with experience in interfacing with various IT professionals across multiple roles.
Preferred Qualifications:
- Experience with ServiceNow is a plus.
- Prior experience developing and implementing asset management processes and procedures.
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