Asset Manager

1 month ago


Harrisburg, Pennsylvania, United States MSys Inc Full time
Job Summary:

MSys Inc is seeking an experienced Asset Manager to join our team. As a key member of our IT department, you will be responsible for developing and implementing processes and procedures for tracking and analyzing software, hardware, and equipment through their lifecycle.

Key Responsibilities:

* Develop and implement asset management processes and procedures
* Provide day-to-day operational and maintenance support of production issues, troubleshooting, and resolving issues related to asset management modules in Remedy and Service Now
* Conduct annual inventory audits and develop processes and procedures for consistency
* Perform bulk uploads of asset data
* Identify and perform audits on asset data
* Develop and maintain asset-related foundation data
* Develop asset reports for users and management
* Create user accounts, site information, hardware, and product categorizations and support groups
* Participate in user acceptance testing
* Manage fixed and floating licensing for asset management modules
* Create end-user documentation
* Develop and conduct training

Requirements:

* ITIL Foundation Certification
* At least 5 years of experience as an Asset Manager
* Minimum of 2-4 years of experience with BMC Remedy (version 20.02) or equivalent ITSM tool
* Strong working knowledge of the CMDB and asset management methodology, tools, terminology, and industry best practices
* Excellent communication skills, including meeting management and facilitation
* Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality
* Excellent customer service skills, servicing and interfacing with individuals across IT (customers) in different roles
* Proficient using all Microsoft applications (Word, Excel, Outlook, and Teams)

Contact Information:

Our recruiters will be more than happy to help you get this contract.

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