IT Support Technician
2 weeks ago
Position Type: Full Time
Salary Range: $23.00 Hourly
Job Category: Corporate
Company Description:
ConcordRENTS stands as a prominent figure in delivering a quality and customer-focused property management experience, emphasizing affordable and market-rate multifamily communities across Florida.
Our ongoing success is attributed to our outstanding team members.By joining ConcordRENTS, you can enhance your career with a company that boasts over 30 years of dedication to maintaining our community and investing in our team members, all while offering competitive starting wages.
ConcordRENTS is devoted to establishing a pathway to a minimum wage of at least $20 per hour within the first six months of satisfactory employment.
Additionally, we provide rental discounts ranging from 20% to 50% at participating communities for select team members.Our team members' loyalty is reinforced by ConcordRENTS' belief that everyone deserves a living wage and the opportunity to prepare for a secure retirement.
We take pride in investing in our valued team members through a comprehensive 401-K program that includes a company match of up to $5,250 annually.
This program offers a company match of 150% on the first 3% invested by eligible team members, with additional matching up to $5,250 each year.
Team members with industry experience often cite the lack of investment from previous organizations as a motivating factor for their career transition.
Our management philosophy focuses on preserving the value and integrity of our communities while delivering exceptional customer service.This approach is realized by fostering relationships with our residents and providing them with a quality housing experience, free from concerns about the affordability of repairs.
Ultimately, we gauge our performance based on resident satisfaction.ConcordRENTS acknowledges that teamwork and community spirit are essential to our growth as a company.
Our legacy is driven by our ability to adapt to a changing market and stay ahead of the competition, making ConcordRENTS a rewarding place to work.
Primary Responsibilities:
This role involves delivering fundamental technical support to computer users, addressing inquiries, and resolving computer-related issues for clients either in person or remotely.
Key Duties:
1. Maintain and repair equipment by troubleshooting, repairing, or replacing components, adjusting settings, and testing within the company's network to ensure optimal performance.
2. Configure and install computer and peripheral equipment, including desktop and laptop computers, printers, and basic telecommunications devices, as well as client software.
3. Utilize standard tools, supplies, and materials for desktop support tasks.
4. Collaborate with senior team members to resolve procedural or technical issues.
5. Provide technical assistance to colleagues in understanding the operation of client computer systems and peripherals.
6. Adhere to work schedules and attendance policies.
7. Stay informed about technology trends by reading trade publications and attending relevant trade shows.
Compensation for this position is based on the candidate's experience.
Qualifications:
1. Completion of a two-year technical program or two years of college/university credits in computer systems/technology.
2. Strong understanding of current computing practices, standards, and equipment.
3. Proficient in Microsoft client tools (including but not limited to Office, Outlook, and Skype), as well as general networking and desktop support products.
4. Excellent written and verbal communication skills, along with strong technical writing abilities.
5. Ability to manage daily tasks with a degree of independence.
6. Good organizational skills are essential.
7. One to two years of experience in desktop support across various operating systems, networking, telecommunications, and client software support.
8. Demonstrated ability to maintain a positive attitude when faced with challenges during troubleshooting.
9. Proficiency in speaking, reading, and writing English for safety and productivity purposes.
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