IT Infrastructure Support Specialist

4 days ago


Richardson, Texas, United States Centre Technologies Full time
Job Title: Centre Assist Technical Consultant

We are seeking a highly skilled and experienced Technical Consultant to join our Centre Assist team. As a key member of our team, you will be responsible for providing technical support and expertise to our clients, focusing on server, network, and critical application troubleshooting.

Key Responsibilities:

  • Maintenance, configuration, and operation of computer systems, network infrastructure, and servers across multiple client environments.
  • Administration, implementation, and maintenance of server operating systems and software.
  • Installation and upgrade of server components and software.
  • Management of virtual servers using ESXi and Hyper-V hypervisors.
  • Troubleshooting and resolution of software, operating system, and networking problems.
  • Scheduling, performing, and monitoring system backups and data recoveries.
  • Active resolution of problems and issues with computer and server systems to limit work disruptions.
  • Problem management and resolution of issues in a timely manner.
  • Responsible for server capacity, storage planning, and database performance.
  • Establishment and implementation of standards for compatibility between hardware and software.
  • Mentorship and guidance of Tier-I Team as needed.
  • Documentation of work completed in a timely manner and improvement of existing documentation to enhance team efficiencies.

Requirements:

  • 5+ years of hands-on IT experience required.
  • Certifications: VMware VCP strongly desired, AZ-900 or equivalent strongly desired.
  • Bachelor's Degree preferred.

Expert-Level Administration Experience:

  • Windows 7/8/10.
  • Windows Server 2008R2/2012R2/2016/2019.
  • Office 365 Admin portal and Mail portal.
  • Microsoft Exchange.
  • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.).
  • VMware and Hyper-V Server Virtualization Technologies.
  • Networking protocols including DHCP and DNS as well as switching and routing.
  • Experience with Enterprise Storage solutions such as ExaGrid, Compellent, and Synology a plus.

Implementation, Management, and Migration Experience:

  • Microsoft Active Directory including Azure AD.
  • Citrix Technologies a plus (XenServer, XenApp, XenDesktop, Web Interface).
  • Backup/DR strategies including VEEAM and Asigra.

Work Environment and Physical Demands:

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Occasional lifting (lift and/or move up to 50 pounds) may be required.
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
  • The noise level in the work environment is moderate.
  • Frequent local travel required.


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