Customer Service Operations Supervisor

2 weeks ago

Montrose, Colorado, United States Southwest Airlines Full time
Department:
Ground Operations

Our Commitment

We strive to provide our Employees with a stable work environment that offers equal opportunities for learning and personal development. We encourage creativity and innovation to enhance the effectiveness of Southwest Airlines. Above all, we ensure that Employees receive the same level of concern, respect, and care within the organization that they are expected to extend to every Southwest Customer.

Position Overview:

Compensation & Benefits:
Starting pay of $19.06 per hour*, with potential for future increases according to the applicable collective bargaining agreement wage scale based on tenure. Opportunities for overtime and shift differentials are available.

Benefits you will appreciate:
  • Travel for free, as a privilege, on any available seat on all Southwest flights (including eligible dependents).
  • Southwest contributes to your Retirement Savings Plan with company contributions up to 9.3% of your eligible earnings **
  • Possibility of annual ProfitSharing contributions in the Southwest Retirement Savings Plan - when Southwest profits, you benefit. ***
  • Comprehensive health insurance for you and your eligible dependents (including pets)
  • Health plan coverage options begin from your first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Explore additional Benefits you'll appreciate:
Job Summary:

All of Southwest's Employees unite to fulfill our Purpose; Connecting People to what matters in their lives through friendly, reliable, and cost-effective air travel. Our Customer Contract Service Leads embody that Purpose by supporting Ground Operations and fostering positive relationships with all internal and external Customers. They also act as a liaison for company operations in locations that utilize a vendor for Customer Service, Ramp, Operations, or Cargo responsibilities. Customer Contract Service Leads are skilled communicators who thrive in a collaborative environment.

Additional Information:
  • This is a union-based role that includes working assigned shifts based on seniority. Shifts may include early mornings, late evenings, weekends, and holidays.
  • U.S. citizenship or current authorization to work in the U.S. is required; no current or future work authorization sponsorship is available.
Southwest Airlines is an Equal Opportunity Employer. We are committed to reflecting the communities we serve and welcome applicants with diverse thoughts, backgrounds, and experiences.

Key Responsibilities:
  • Deliver friendly service and maintain positive relationships with all internal and external Customers.
  • Collaborate effectively to ensure the success of our Company.
  • Ensure that Company Customer Service standards are met or exceeded.
  • Responsibilities may include, but are not limited to, the duties of a Customer Service Agent.
  • Additional responsibilities include:
    • Oversight of operational performance.
    • Representing Southwest Airlines in meetings with the Airport, Vendor, Partner, and business meetings.
    • Acting as a liaison for Southwest Airlines with the vendor handling ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, and baggage handling procedures.
    • Managing Customer complaints, Lost and Found, and any special Customer arrangements.
    • Must be able to meet any physical ability requirements listed in this description.
    • May perform other job duties as directed by Employee's Leaders.
Knowledge, Skills, and Abilities:
  • Proficient in written and verbal communication.
  • Ability to type and/or use a computer keyboard with sufficient speed to meet job demands.
  • Ability to read documents, follow instructions, and understand ticketing procedures, rules, and regulations.
  • Ability to work well with others as part of a team, interact with the public, and perform under stressful conditions.
  • Ability to successfully complete Customer Service Agent training program with an 80% or greater average and an evaluation period.
  • Ability to work under tight time constraints to accomplish quick turns of aircraft.
  • Ability to perform all job functions within a limited space.
  • Ability to effectively communicate verbally by telephone, face to face, and on public address systems.
  • Ability to convey information and instructions verbally or via radio equipment.
Education:
  • N/A
Experience:
  • N/A
Licensing/Certification:
  • Must be able to obtain a SIDA badge and meet all local airport requirements.
Physical Abilities:
  • Must be able to lift and/or move items up to 70 pounds regularly and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces.
  • Must be able to climb, bend, kneel, and stand frequently and for extended periods.
  • Must maintain the ability to wear prescribed uniforms.
Other Qualifications:
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must be at least 18 years of age (or applicable age).
  • Must be able to comply with Company attendance standards as described in established guidelines.
*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Pay Rate:
$19.06

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.

  • Retail Operations Supervisor

    2 weeks ago

    Montrose, Colorado, United States Salvationarmytucson Full time

    Retail Operations SupervisorJob Category: Thrift Stores - all positionsJob DetailsDescriptionThe Retail Operations Supervisor will play a crucial role in overseeing the daily functions of the store. Responsibilities include:Assisting in the management of staff and volunteers, ensuring effective work schedules and adequate staffing levels.Maintaining a...

  • Engineering and Plant Operations Supervisor

    2 weeks ago

    Montrose, Colorado, United States Montrose Memorial Hospital Full time

    Job OverviewAbout Montrose Memorial Hospital:As a premier healthcare provider in the Uncompahgre Valley, Montrose Memorial Hospital is dedicated to delivering personalized and professional medical services, supported by cutting-edge technology. Our commitment to growth allows us to expand our comprehensive offerings across 23 specialties and sub-specialties,...

  • Customer Service Representative

    4 days ago

    Montrose, Colorado, United States Timothy Tinaza - State Farm Agent Full time

    Job OverviewWe are seeking a highly organized and detail-oriented professional to join our team at Timothy Tinaza - State Farm Agent. As a key member of our office staff, you will play a vital role in delivering exceptional customer experiences and supporting the success of our agency.Key ResponsibilitiesCustomer Relationship Building: Establish and maintain...

  • Healthcare Customer Service Coordinator

    2 weeks ago

    Montrose, Colorado, United States Cortlandt Healthcare Full time

    Cortlandt Healthcare - Patient Experience and Customer Relations SpecialistCortlandt Healthcare is on the lookout for a dedicated individual to become part of our team as a Patient Experience and Customer Relations Specialist. This role presents an exceptional chance to advance in the realm of post-acute care and healthcare administration.Primary...

  • Retail Operations Supervisor

    2 weeks ago

    Montrose, Colorado, United States Ranch and Home Supply, LLC Full time

    Job OverviewThe Assistant Store Manager - Operations is essential in enhancing the Ranch and Home Supply store experience while optimizing operational workflows. This role involves leading cashier teams, overseeing the Retail Office Coordinator, and managing the receiving department. The ASM - Operations is accountable for strategic planning, goal setting,...

  • Banking Operations Coordinator

    2 weeks ago

    Montrose, Colorado, United States Alpine Banks of Colorado Full time

    Position Overview:The Operations Specialist plays a vital role in ensuring the smooth functioning of banking operations. This individual possesses substantial experience in the Personal Banking Representative role and is responsible for mentoring staff while serving as a reliable support for the Operations Supervisor when necessary.Key...

  • Retail Operations Supervisor

    2 weeks ago

    Montrose, Colorado, United States Ranch and Home Supply, LLC Full time

    Job OverviewThe Assistant Store Manager at Ranch and Home Supply, LLC plays a vital role in enhancing the overall store experience while streamlining operational procedures. This position is responsible for leading cashier teams, the Retail Office Coordinator, and the receiving department, focusing on planning, goal setting, and the overall success of these...

  • Banking Operations Coordinator

    1 week ago

    Montrose, Colorado, United States Alpine Banks of Colorado Full time

    Position Overview:The Banking Operations Coordinator plays a vital role in the operational framework of Alpine Banks of Colorado. This position requires adept experience in the Personal Banking Representative role, providing mentorship to staff and serving as a reliable support for the Operations Supervisor when necessary.Key Responsibilities:Reasonable...

  • Customer Service Representative

    6 days ago

    Montrose, Colorado, United States Home Depot Full time

    Job SummaryCashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process transactions, as well as monitor and maintain the sales floor area. They proactively seek product knowledge to provide customers with information and identify sales opportunities. They follow all policies and...

  • Banking Operations Coordinator

    1 week ago

    Montrose, Colorado, United States Alpine Banks of Colorado Full time

    Position Overview:The Operations Specialist plays a pivotal role in the banking sector, leveraging extensive experience from the Personal Banking Representative role. This individual will provide mentorship to staff and serve as a reliable backup for the Operations Supervisor when necessary.Key Responsibilities:Reasonable accommodations may be made to enable...

  • Ice Cream Shop Operations Lead

    2 weeks ago

    Montrose, Colorado, United States Paradis Ice Cream Full time

    Paradis Ice Cream is seeking a dedicated and experienced Store Manager/Supervisor to lead our team and ensure exceptional customer experiences. As the Store Manager/Supervisor, you will play a vital role in driving the success of our ice cream shop. You will be responsible for overseeing daily operations, managing staff, and fostering a positive and...

  • Banking Operations Coordinator

    2 weeks ago

    Montrose, Colorado, United States Alpine Banks of Colorado Full time

    Overview The Banking Operations Coordinator plays a crucial role in the efficient functioning of our personal banking services. This position requires a skilled individual who can mentor team members and provide support to the Operations Supervisor when necessary. Key Responsibilities To ensure a smooth operation, reasonable accommodations may be made for...

  • Retail Sales Associate

    6 days ago

    Montrose, Colorado, United States Shell Food Plaza - Montrose Full time

    Job DescriptionWe are seeking passionate professionals who enjoy meeting new people and working with a small team to give our customers consistently great experiences at Shell Food Plaza - Montrose.Key Responsibilities:Provide excellent customer service and ensure a clean, friendly, and safe environment for all customers and employees.Operate a cash register...

  • Banking Operations Coordinator

    2 weeks ago

    Montrose, Colorado, United States Alpine Banks of Colorado Full time

    Overview The Banking Operations Coordinator plays a crucial role in supporting the Personal Banking Representative function. This position involves mentoring team members and serving as a reliable substitute for the Operations Supervisor when necessary. Key Responsibilities To ensure individuals with disabilities can perform essential functions, reasonable...

  • Ready Mix Operations Supervisor

    2 weeks ago

    Montrose, Colorado, United States United Companies Full time

    Company Overview:United Companies, a CRH Company, is seeking a dedicated professional to fill the role of Ready Mix Production and Delivery Operations Manager. This position is essential for overseeing the various aspects of Ready Mix production, logistics, and delivery operations. The successful candidate will possess a solid understanding of construction...

  • Banking Operations Coordinator

    2 weeks ago

    Montrose, Colorado, United States Alpine Banks of Colorado Full time

    Overview The Banking Operations Coordinator is a skilled professional with experience in the Personal Banking Representative role. This individual will provide mentorship to team members and serve as a support for the Operations Supervisor when necessary. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to...

  • Operations Manager-CA

    4 weeks ago

    Montrose, Colorado, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Customer Service Representative

    6 days ago

    Montrose, Colorado, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Fuel Center Associate to join our team at City Market. As a key member of our fuel center team, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining a clean and safe environment for our customers.Key ResponsibilitiesCustomer...

  • Facilities and Maintenance Supervisor

    2 weeks ago

    Montrose, Colorado, United States Montrose Memorial Hospital Full time

    Position OverviewAbout Montrose Memorial Hospital:As a premier healthcare provider in the Uncompahgre Valley, Montrose Memorial Hospital is dedicated to delivering personalized and professional medical services, supported by cutting-edge technology. Our commitment to excellence allows us to expand and enhance our comprehensive offerings across 23 specialties...

  • Molding Machine Operator

    2 weeks ago

    Montrose, Colorado, United States 3M Full time

    Position Overview: As a Molding Operator at 3M, you will be responsible for operating specialized molding machinery to manufacture high-quality plastic components.Key Responsibilities:Efficiently operate molding machines to ensure the production of top-tier plastic parts.Continuously monitor the production process to maintain optimal efficiency and...