Receptionist for Healthcare Facility

1 week ago

Germantown, Maryland, United States Comprehensive Primary Care Full time
Job Overview

Salary: $18-$20

About Us:

Comprehensive Primary Care (CPC) operates a network of twelve medical offices dedicated to providing primary care services for individuals at every stage of life. With a long-standing presence in the communities we serve, we are committed to fostering healthier neighborhoods across northern Virginia, eastern Maryland, and the District of Columbia.

Our approach to primary care is centered around creating a medical home for each patient, akin to the traditional generalists of the past, yet enhanced with modern medical practices. Our primary care providers prioritize building relationships with patients, understanding their medical histories, and addressing their healthcare needs, serving as the essential first point of contact in their wellness journey.

Core Values:

  • Ensure healthcare is easily accessible and readily available
  • Foster a welcoming atmosphere for all individuals
  • Listen to and respect the distinct needs of each patient
  • Respond promptly and maintain open, multi-level communication with patients
  • Encourage families and friends to take an active role in their health
  • Deliver consistent, high-quality healthcare
  • Invest in the professional growth of our providers and staff
  • Uphold a safe and supportive work environment for everyone

Position Summary:

The primary responsibility of this role is to manage a multi-line telephone system, efficiently answering incoming calls and directing them to the appropriate personnel. This position also involves addressing inquiries and providing information to the general public, customers, visitors, and other interested parties regarding the services offered by our organization.

Key Responsibilities:

  • Perform essential duties, with additional tasks as assigned.
  • Check patients in and out of the facility.
  • Input insurance details and accurate patient information into the billing system.
  • Collect daily payments, including copays and balances, and prepare batches for the billing department.
  • Assist in coordinating patient flow with medical assistants.
  • Respond to questions about the organization and provide callers with relevant information.
  • Welcome on-site visitors, ascertain the purpose of their visit, and notify the appropriate personnel.
  • Monitor visitor access and issue passes as necessary.
  • Maintain and update appointment calendars.
  • Receive, sort, and route mail, as well as manage publications.
  • Oversee fax machine operations, assist users, and manage incoming faxes.
  • Order, receive, and maintain office supplies.
  • Verify patient insurance eligibility for the date of service.
  • Demonstrate the ability to read and interpret documents such as safety rules and operating instructions.
  • Effectively communicate with groups of customers or employees.
  • Utilize common sense to execute instructions provided in written or oral form.
  • Address problems involving multiple concrete variables in standardized situations.
  • Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.
  • Regularly required to sit, use hands, reach with arms, and communicate verbally; occasionally required to stand and walk.
  • May need to lift and/or move up to 10 pounds.
  • Proficiency in Microsoft Suite (Word, Excel, Publisher, Outlook) and Electronic Medical Records (EMR) is essential.

Education and Experience:

A high school diploma or equivalent (GED) is required, along with one to three months of related experience and/or training, or a combination of education and experience.

Medical Clearance:

Completion of CPC's medical clearance requirements is mandatory, which may include documentation of vaccinations or approved accommodations.

Comprehensive Primary Care is committed to diversity and equal opportunity in employment, ensuring that all individuals are treated fairly without regard to race, religion, ethnicity, gender, or any other protected characteristic.

EEO Statement:

CPC adheres to a strict policy of equal employment opportunity, prohibiting discrimination against employees or applicants based on any protected status.

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