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Patient Service Representative

2 months ago

Germantown, Maryland, United States Community Radiology Associates Full time

Job Summary:

Community Radiology Associates is seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities:

  • Greet and register patients in a friendly and service-oriented manner.
  • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
  • Collect and log all co-pays and fees.
  • Answer and transfer incoming calls.
  • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
  • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Coordinate with the back-office staff for timely and effective care of patients.

Requirements:

  • High School Diploma or GED.
  • Intermediate to advanced computer skills.
  • Strong multitasking and communication skills.
  • Experience providing exceptional customer service.
  • Medical terminology knowledge and recent medical/radiology office experience is preferred.

What We Offer:

A competitive hourly rate of $24.00 per hour and a dynamic work environment that values teamwork and customer satisfaction.