IT Support Specialist

1 day ago


Fort Atkinson, Wisconsin, United States OPPORTUNITIES INC OF JEFFERSON CO Full time
Job Summary:

The IT Analyst / Helpdesk Specialist will utilize advanced technical troubleshooting skills to provide operational support for Opportunities Inc technologies. This role requires providing world-class customer service to all Opportunities, Inc. divisions, employees, customers, and stakeholders. The successful candidate will work with staff to resolve system workflow issues, access issues, plant operations, and assist with training questions. This position will also be responsible for completing account provisioning and termination requests. IT incidents and requests will be tracked using a Helpdesk incident management system, requiring active ownership of tickets and closure within target SLA resolution times.

Key Responsibilities:

* Setup users for network access, VoIP, and licensing for o365 Microsoft Office Suite
* Configure and deploy company-issued desktops, laptops, printers, and other computer equipment
* Set up/break down computer equipment for employee arrivals/changes/departures and office moves
* Configure approved mobile devices for connection to company systems
* Deliver on Helpdesk Service Levels to meet or exceed requirements of internal and external customers of Company systems and infrastructure
* Take ownership of all Company support tickets and work with internal and external support to ensure issues continue to progress to timely resolution
* Respond to, troubleshoot, and resolve reported computer issues in person and remotely
* Rotate on-call response/support between 2nd shift and 3rd shift
* Perform routine maintenance and repairs on computer equipment
* Track and maintain inventory of computer equipment and supplies
* Document processes and procedures for the desktop/technical support group
* Set up and operate audio/visual equipment for company meetings and other events
* Assist end users with professional presentations and provide audio/visual technical support
* Maintain and troubleshoot audio/visual hardware and software and report any functionality issues
* Assist System Administrator/Manager/Director to rack network servers and UPS components as needed

Qualifications:

* Minimum of two (2) years of experience in a technology support role
* Minimum of one (1) year with Helpdesk ticketing software
* Minimum of one (1) year with o365 software

  • MS Office suite
  • Minimum of one (1) year with VoIP or PBX system
  • Minimum of one (1) year with Antivirus / Endpoint Deployment and Patch
  • Minimum of one (1) year with VMWare hypervisor and/or


Application Instructions:

Apply online through the provided link. This position is listed by a private employment agency, and no fee will be charged to the job applicant.
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