IT Support Specialist

3 hours ago


Fort Atkinson, Wisconsin, United States Opportunities Full time
Job Title: IT Analyst/Helpdesk Specialist

The IT Analyst/Helpdesk Specialist plays a vital role in ensuring the smooth operation of Opportunities Inc's technologies. This position requires advanced technical troubleshooting skills to provide world-class customer service to all divisions, employees, customers, and stakeholders.

Key Responsibilities:
  • Provide technical support for system workflow issues, access problems, and plant operations
  • Assist with training questions and complete account provisioning/termination requests
  • Track and resolve IT incidents and requests using a Helpdesk incident management system
Requirements:
  • Minimum of two years of experience in a technology support role
  • Minimum of one year with Helpdesk ticketing software
  • Minimum of one year with o365 software - MS Office suite
  • Minimum of one year with VoIP or PBX system
  • Minimum of one year with Antivirus/Endpoint Deployment and Patch
  • Minimum of one year with VMWare - hypervisor and/or virtualization experience
  • Experience with manufacturing industry ERP preferred
  • High School Diploma/GED required; Associates Degree or Bachelor's Degree in Information Technology or related field preferred
  • Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, or Microsoft Desktop Support Technician preferred
Working Conditions:

The IT Analyst/Helpdesk Specialist will work in a fast-paced environment with moderate noise levels. The position requires reliable transportation for branch or plant onsite troubleshooting.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills: General knowledge of Microsoft Office/o365 Professional software, Windows Server and Workstation OS, Helpdesk ticketing systems, VoIP, and other assorted software.



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