Technical Support Specialist

6 days ago


Fort Atkinson, Wisconsin, United States Oracle Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing day-to-day technical support for end-user hardware and software needs, as well as project-based support onsite.

Key Responsibilities
  • Provide routine technical support and maintenance for desktop, laptop, telecom, and network systems, including hardware, application software, operating systems, and connectivity.
  • Troubleshoot hardware and software issues and document resolution and support as needed.
  • Install, configure, and update end-user desktop and laptop software with support as needed.
  • Prioritize and escalate issues when appropriate, using knowledge transfer forums to identify and resolve problems.
  • Contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
  • Perform telecom moves, adds, and changes (MAC work) for end users with limited support.
What We Offer

As a Technical Support Specialist at Oracle, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings and investment plan with company match. You will also have access to paid time off, including vacation and sick leave, as well as paid holidays.

We are committed to creating a diverse and inclusive work environment that promotes equal opportunities for all employees. If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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