Technical Support Specialist

1 day ago


Fort Atkinson, Wisconsin, United States Oracle Full time
About the Role

We are seeking a highly skilled Support Technician to join our team at Oracle. As a key member of our support team, you will be responsible for providing day-to-day technical support for end-user hardware and software needs, as well as project-based support onsite.

Key Responsibilities
  • Provide routine technical support and maintenance for desktop, laptop, telecom, and network systems, including hardware, application software, operating systems, and connectivity.
  • Troubleshoot hardware and software issues and document resolution and support as needed.
  • Install, configure, and update end-user desktop and laptop software with support as needed.
  • Prioritize and escalate issues when appropriate, using knowledge transfer forums to identify and resolve problems.
  • Contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
  • Perform telecom moves, adds, and changes (MAC work) for end users with limited support.
Qualifications

Candidates should have a strong background in technical support and maintenance, with experience in troubleshooting hardware and software issues. A degree in a related field is preferred, but not required. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings and investment plan with company match.



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