Service Scheduling Specialist
2 weeks ago
About Us
At Hines Park Lincoln, we prioritize creating an environment where every customer is treated with utmost respect and dignity. Our team members are our greatest asset, and we believe in fostering growth through collaboration, creativity, and hard work. Integrity and honesty are at the core of our business practices.
Position Overview
We are currently seeking a dedicated full-time Service Scheduling Specialist to join our dynamic team. The ideal candidate will possess experience in a Business Development Center (BDC) or call center, with a keen interest in expanding their knowledge in the service operations of an automotive dealership.
What We Offer
- Comprehensive medical insurance
- Dental and vision coverage
- Paid time off for vacations
- 401(k) retirement plan with employer contributions
- Opportunities for professional growth
- A supportive family-owned atmosphere
- A positive and engaging work environment
Key Responsibilities
- Manage incoming calls to our service department
- Efficiently schedule and coordinate service appointments for clients, ensuring all vehicle needs are addressed
- Liaise with service advisors regarding client interactions and appointment confirmations
- Proactively reach out to clients to schedule maintenance visits and recall services
- Collaborate effectively with the service department and other teams to foster a cooperative work environment
- Address concerns and seek ways to enhance the overall Hines Park experience
Qualifications
- Previous experience in a BDC or service department is advantageous but not mandatory
- Exceptional communication and listening skills, with a friendly and positive demeanor
- Reliable and punctual, capable of thriving in a fast-paced environment
- Professional appearance and a strong desire for personal development
- Valid driver's license with a clean driving record
We are proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace free from discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
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