Technical Support Specialist

5 days ago


New York, New York, United States Cynet Systems Full time
Job Description:
As a Service Desk Technician at Cynet Systems, you will be responsible for providing technical support to computer users both on the telephone and face-to-face when necessary. You will troubleshoot and resolve moderately complex problems in all technical areas and extremely complex problems in at least one technical area. You will also perform project work as assigned under the supervision of a lead or manager.

Key Responsibilities:
Troubleshoot and resolve technical issues with desktop hardware and software
Provide Level 1 technical support for users of desktop hardware and software in the same location and Level 2 technical support for users of desktop hardware and software in remote locations
Perform project work as assigned under the supervision of a lead or manager
Collaborate with team members to resolve technical issues

Requirements:
Bachelor's Degree preferred
2+ years of experience configuring, installing, troubleshooting, and repairing printers, PC, and laptops
Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (e.g. Bloomberg), and telephony environments
Expert-level knowledge in at least one of these areas
Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
Strong basic execution capabilities within functional areas of IT
Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
Ability to manage a work queue in a ticketing system

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