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Bilingual Customer Service Representative

2 months ago

Delray Beach, Florida, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

At The Sherwin-Williams Company, we're looking for a skilled Customer Service Specialist to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.

Key Responsibilities:
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Meet or exceed sales goals, consistently delivering results and driving business growth
  • Maintain a clean and organized store environment, ensuring a positive customer experience
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in retail or sales
  • Ability to read, write, and communicate effectively in English and Spanish
  • Valid driver's license and reliable transportation
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
Preferred Qualifications:
  • Previous experience working in a delivery, retail, or customer service position
  • Knowledge of paint and paint-related products, including tinting and mixing equipment
  • High school diploma or equivalent, with a focus on business or a related field