Customer Experience Ambassador

4 weeks ago


Knoxville, Tennessee, United States Harper Auto Wash Full time
Job Summary

At Harper Auto Wash, we're not just looking for car cleaners - we're building a high-energy, customer experience obsessed team. If you're passionate about delivering exceptional customer service and creating memorable experiences, we want to hear from you.

Responsibilities
  • Provide warm and genuine smiles to every wash customer, greeting members by name when they visit the interior cleaning tunnel.
  • Demonstrate a positive, can-do attitude and a willingness to go above and beyond for customers.
  • Safely direct customers into the wash tunnel, adhering to process and protocol.
  • Perform interior cleaning services, including vacuuming and window cleaning, with careful attention to detail.
  • Continuously monitor the quality of work and identify any issues or damage, promptly reporting them to the supervising manager.
  • Collaborate effectively with team members to maintain an efficient, smooth-running operation.
  • Adhere to all safety protocols and maintain a clean, organized work environment.
Qualifications
  • Exceptional customer service skills and a naturally friendly, outgoing personality.
  • Ability to work quickly and efficiently in a fast-paced environment.
  • Strong attention to detail and a commitment to delivering high-quality work.
  • Excellent communication skills and the ability to interact professionally with customers.
  • Valid driver's license.
About Us

The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center, catering to a different type of driver but providing the same level of excellence in sales and service.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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