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Customer Service Ambassador

1 month ago


Knoxville, Tennessee, United States Wise Staffing Full time

Wise Staffing is seeking a dedicated Customer Service Representative to provide exceptional service to our clients. As a key member of our team, you will be responsible for handling inbound calls and emails, answering queries, and ensuring customer satisfaction. Your role will involve responding to customer inquiries in a professional and courteous manner, identifying customer needs, and providing accurate information on products and services. You will also be responsible for transferring calls to the appropriate department as needed, escalating critical issues to the supervisor or management, and utilizing computer systems to track and manage customer interactions. To be successful in this role, you will need to possess exceptional customer service skills, be an active listener, and have the ability to empathize and understand customer needs. You will also need to have excellent multitasking abilities to handle various tasks simultaneously and basic computer knowledge, including the ability to navigate databases and enter information accurately. If you have a passion for helping others and enjoy solving problems, we encourage you to apply for this exciting opportunity.