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Housekeeping Room Specialist

2 months ago

Miami, Florida, United States EAST Miami Full time
Job Overview

Position Title: Room Attendant

Department: Housekeeping

Reports To: Director of Housekeeping, Assistant Director of Housekeeping, Floor Supervisor, Housekeeping Coordinator

Job Purpose

The Room Attendant plays a crucial role in supporting the Housekeeping Department's operational success. This position is dedicated to ensuring a welcoming environment for guests by maintaining high standards of cleanliness and comfort.

Key Responsibilities

Guest Service Excellence

  • Consistently delivers exceptional service to guests and internal customers.
  • Addresses guest and employee inquiries and complaints with professionalism and efficiency.
  • Fosters positive interactions and relationships with guests and colleagues.

Financial Compliance

  • Adheres to all hotel policies and regulations regarding financial transactions and licensing.

Operational Duties

  • Utilizes appropriate cleaning agents for various surfaces in compliance with safety regulations.
  • Performs physical tasks including bending, lifting, and moving items as required.
  • Conducts thorough cleaning of guest rooms based on priority assignments.
  • Transports cleaning supplies and linens to designated areas efficiently.
  • Removes waste and replaces used linens with fresh ones.
  • Ensures bathrooms are sanitized and well-stocked with necessary amenities.
  • Maintains the cleanliness of closets, furniture, and all guest room areas.
  • Regularly inspects and reports any maintenance issues or damages.
  • Updates room status and ensures all tasks are completed by the end of the shift.
  • Maintains security of assigned keys and equipment.

Team Collaboration

  • Assists colleagues in their roles to enhance guest service delivery.
  • Participates in training sessions and team meetings to improve skills and knowledge.

Personal Development

  • Maintains a professional appearance and adheres to grooming standards.
  • Stays informed about hotel policies and procedures to ensure compliance.

Qualifications and Skills

  • Ability to follow hotel standards and procedures.
  • Strong organizational and prioritization skills.
  • Effective problem-solving and decision-making abilities.
  • Team-oriented with a focus on detail.
  • Physical stamina to perform job duties efficiently.
  • Commitment to maintaining guest confidentiality and security.