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Housekeeping Room Specialist

2 months ago

Miami, Florida, United States EAST Miami Full time
Job Overview

Position Title: Room Attendant

Department: Housekeeping

Reporting To: Director of Housekeeping, Assistant Director of Housekeeping, Floor Supervisor, Housekeeping Coordinator

Role Summary

The Room Attendant plays a vital role in supporting the Housekeeping Department by ensuring that guest accommodations are maintained to the highest standards. This position is essential in delivering exceptional service and comfort to all guests while adhering to operational guidelines.

Key Responsibilities

Guest Service Excellence

  • Consistently delivers the brand promise and exceptional service to guests.
  • Maintains strong relationships with internal customers and colleagues.
  • Addresses guest and employee inquiries and complaints promptly and courteously.

Operational Duties

  • Utilizes appropriate cleaning agents for various surfaces, following safety regulations.
  • Performs physical tasks such as bending, lifting, and stretching as required for cleaning duties.
  • Responsible for cleaning and preparing guest rooms according to established priorities.
  • Handles and transports cleaning supplies and linens securely to designated areas.
  • Ensures the cleanliness of bathrooms, guest amenities, and overall room condition.
  • Conducts thorough inspections of furniture and fixtures, reporting any damages.
  • Maintains cleanliness in common areas and ensures proper disposal of waste.
  • Updates the status of cleaned rooms and restocks supplies at the end of each shift.

Team Collaboration

  • Works closely with other housekeeping staff to ensure optimal service delivery.
  • Participates in training sessions and contributes to team meetings.
  • Promotes a positive and cooperative work environment.

Personal Development

  • Adheres to the hotel's standards of grooming and professional conduct.
  • Engages in ongoing training and development opportunities.

Qualifications and Skills

  • Ability to follow hotel policies and procedures effectively.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Physical stamina to perform cleaning tasks efficiently.
  • Commitment to maintaining guest confidentiality and security.