IT Support Specialist

2 weeks ago


Kalamazoo, Michigan, United States Weston & Sampson Full time
Job Summary

We are seeking a highly skilled IT Specialist to join our team at Western Michigan University. The successful candidate will be responsible for maintaining computing hardware and software, providing technical support to end-users, and ensuring the smooth operation of our department's servers and local area network.

Key Responsibilities
  • Prepare computing equipment and peripherals for faculty, staff, and instructional laboratories
  • Install operating systems and application software, and configure for end-users
  • Provide technical and problem-solving support to end-users for all standard and department-specific applications
  • Maintain and instruct end-users on department and University policies governing computer usage and data security
  • Support classroom instruction, including setting up audio-visual equipment, recording, streaming, or other instructional needs
  • Maintain the department's servers and local area network, including backup and restore processes
  • Recommend changes or improvements to the department's information technology hardware and software
  • Maintain an accurate inventory of the department's computing equipment and coordinate these records with the University's information technology inventory system
  • Administer user groups for the department
  • Monitor network performance and resolve network performance issues
  • Represent the department's needs and interests to the University's information technology planning groups
  • Provide direction to student employees
Requirements
  • Bachelor's degree in a related field from an accredited institution, or a Bachelor's degree in a non-related field from an accredited institution combined with relevant experience
  • Three years' relevant experience
  • Strong interpersonal, written, and verbal communication skills
  • Availability to provide system maintenance or end-user support outside of normal business hours
Preferred Qualifications
  • Setup and maintenance of instructional technology hardware and software
  • Relevant industry certification
What We Offer

Western Michigan University offers a competitive salary and benefits package, including health, dental, vision, life, and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents.



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