IT Support Specialist
2 weeks ago
We are seeking a highly skilled IT Specialist to join our team at Western Michigan University. The successful candidate will be responsible for maintaining computing hardware and software, providing technical support to end-users, and ensuring the smooth operation of our department's servers and local area network.
Key Responsibilities- Prepare computing equipment and peripherals for faculty, staff, and instructional laboratories
- Install operating systems and application software, and configure for end-users
- Provide technical and problem-solving support to end-users for all standard and department-specific applications
- Maintain and instruct end-users on department and University policies governing computer usage and data security
- Support classroom instruction, including setting up audio-visual equipment, recording, streaming, or other instructional needs
- Maintain the department's servers and local area network, including backup and restore processes
- Recommend changes or improvements to the department's information technology hardware and software
- Maintain an accurate inventory of the department's computing equipment and coordinate these records with the University's information technology inventory system
- Administer user groups for the department
- Monitor network performance and resolve network performance issues
- Represent the department's needs and interests to the University's information technology planning groups
- Provide direction to student employees
- Bachelor's degree in a related field from an accredited institution, or a Bachelor's degree in a non-related field from an accredited institution combined with relevant experience
- Three years' relevant experience
- Strong interpersonal, written, and verbal communication skills
- Availability to provide system maintenance or end-user support outside of normal business hours
- Setup and maintenance of instructional technology hardware and software
- Relevant industry certification
Western Michigan University offers a competitive salary and benefits package, including health, dental, vision, life, and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents.
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