Academic Support Specialist

2 weeks ago


Birmingham, Alabama, United States InsideHigherEd Full time
Position Overview

The Academic Support Specialist plays a crucial role in collaborating with the Student Records department to facilitate various registration processes, ensuring the integrity of academic records for both current and former students. This position involves evaluating transcripts and executing essential record management functions.

Key Responsibilities
  • Assist in the operational functions of the Student Records office across multiple campuses.
  • Input and retrieve student data using administrative software systems as necessary.
  • Support student registration activities each semester.
  • Assess and process transfer credits as required.
  • Implement updates to student records as necessary.
  • Utilize document imaging technology to organize and maintain student documentation.
  • Facilitate the processing of major changes as needed.
  • Handle requests for official transcripts efficiently.
  • Provide assistance to students, faculty, and visitors by directing them to the appropriate resources and responding to inquiries.
  • Contribute to the daily operations of the office by helping to develop efficient procedures for maintaining student records.
  • Assist with processing schedule modifications, withdrawals, and major changes.
  • Perform additional job-related duties as assigned by the Registrar or designated administrator.
Qualifications
  • Bachelor's Degree in Education or a related discipline from an accredited institution.
  • Preferred experience in a records department or educational environment.
  • Familiarity with CRM systems (such as Banner or PeopleSoft), as well as proficiency in Microsoft Word and Excel.
Physical Requirements

This role involves sedentary work, requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently. The position primarily involves sitting, with occasional walking or standing required.

Application Process

Interested candidates are encouraged to submit a complete application packet, which includes a cover letter, an online application, a current resume, and relevant post-secondary transcripts. All application materials will be retained by the institution, and it is the applicant's responsibility to ensure the completeness of their application.

Equal Opportunity Statement

The institution is an Equal Opportunity Employer and adheres to all applicable laws regarding employment discrimination. Reasonable accommodations will be made for qualified individuals with disabilities upon request.



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