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Senior Assessment Coordinator
2 months ago
Senior Assessment Coordinator
TalentBurst, an Inc 5000 company
Job Overview:
The Senior Assessment Coordinator is responsible for overseeing the administration of written evaluations within the Testing Center. This role includes supervising assigned proctors, providing training, and managing weekly schedules to ensure the effective operation of the center. The coordinator will utilize various systems to support both proctors and students during assessments and will act as a liaison with faculty regarding student inquiries.
Key Responsibilities:
- Supervise proctors during assessment sessions and prepare necessary reports.
- Evaluate staffing requirements based on the weekly assessment schedule.
- Create and distribute weekly schedules for proctors.
- Assist students with inquiries related to assessments and facilitate communication with faculty.
- Monitor assessment environments to ensure compliance and adherence to procedures.
- Serve as a primary contact for proctors and students needing clarification on procedures.
- Enforce time limits and ensure compliance with assessment protocols.
- Provide explanations and address concerns regarding assessment procedures and accommodations.
- Prepare and distribute assessment materials to students.
- Collect and verify completed assessments.
- Ensure assessment rooms are set up to meet student accommodations.
- Notify relevant personnel of any equipment issues and work towards quick resolutions.
- Request and coordinate special technology needs with appropriate departments.
- Perform clerical duties such as processing correspondence and maintaining records.
- Support operations at the check-in desk as needed.
- Other related duties as assigned.
Required Qualifications:
- High school diploma or equivalent.
- Minimum of one year of experience in an academic setting.
- At least one year of administrative experience.
- One year of experience in customer service.
Preferred Qualifications:
- Experience in higher education with knowledge of academic policies.
- Strong customer service and interpersonal skills.
- Proficient in Microsoft Office Suite, including Excel and Outlook.
- Ability to manage confidential information with discretion.
- Capacity to learn various software applications.
- Demonstrated troubleshooting skills.
- Ability to multitask effectively while exercising good judgment.
- Highly organized with attention to detail for accurate recordkeeping.
- Excellent verbal and written communication skills.
- Ability to navigate multiple buildings and environments.
- Physical capability to lift and move up to 50 lbs.
- Willingness to work extended hours during peak periods.
Essential Skills:
- Supervisory experience.
- Exceptional communication skills.
- Ability to perform well under pressure.
