Medical Services Coordinator

2 weeks ago


Montgomery, Alabama, United States Jackson Hospital Full time
Position Overview
The Healthcare Support Specialist plays a crucial role in delivering patient-centered care within a clinical setting. This position involves executing essential nursing tasks and diagnostic assessments to align with established medical care plans.

Key Responsibilities
- Facilitate patient flow by escorting individuals to examination rooms and gathering vital health information, including vital signs, temperature, and weight.
- Conduct blood draws for laboratory testing and perform EKGs and x-rays as directed by the attending physician.
- Administer injections and prepare patients for various examinations, including routine procedures.
- Assist in minor surgical procedures and laceration repairs, ensuring patient comfort and safety.
- Maintain accurate records of prescribed medications during each patient visit and assist in the management of medication administration and refill requests.
- Foster effective communication with nursing staff, physicians, and supervisory personnel to ensure cohesive patient care.
- Complete all necessary clinical documentation in electronic medical records to comply with healthcare regulations.
- Respond to clinical messages and patient inquiries, escalating issues to the physician when necessary.
- Manage patient calls, addressing non-urgent inquiries independently and relaying physician instructions effectively.
- Ensure examination rooms are clean, stocked, and organized, adhering to safety protocols for disposing of waste.
- Prepare instruments and supplies for clinical use and take initiative in resolving non-routine challenges.

Qualifications
- High School Diploma or equivalent; certification from an accredited Medical Assistant program is preferred.
- Prior experience in a medical office setting is advantageous.
- Proficiency in using multi-line telephones, fax machines, computers, and medical office equipment.
- Strong verbal and written communication skills, along with excellent customer service abilities.
- Familiarity with CPT and ICD coding, electronic medical records, and healthcare delivery equipment.
- Manual dexterity and visual acuity are essential for performing various tasks.
- Ability to maintain attendance standards and work effectively in a team-oriented environment.

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