Field Service Specialist I
2 weeks ago
Field Service Specialist I
Job Purpose:
This role is dedicated to delivering direct field assistance and support to clients worldwide. The specialist is responsible for coordinating and resolving customer challenges promptly and with urgency.
Note:
This position requires availability for on-call duties at all times and readiness to travel as needed.
Ideal Candidate:
The preferred candidate would reside in a region conducive to travel and support operations effectively.
Company Overview:
At Progress Rail Services, we are committed to the transportation industry, facilitating the movement of goods and people across vast distances daily. We seek innovative and skilled individuals to tackle the current challenges in the rail sector, ensuring a prosperous future.
Join us for a rewarding career with ample opportunities for professional growth within a dynamic network of nearly 200 global locations. Our collaborative team members work together to transform ideas into successful outcomes.
As a subsidiary of Caterpillar, Progress Rail is a comprehensive provider of rolling stock and infrastructure solutions, offering a wide array of products and services to both domestic and international railroad clients. Our customers benefit from integrated solutions, whether related to rolling stock or rail infrastructure.
Key Responsibilities:
- Engage with clients around the clock to troubleshoot and resolve equipment issues related to products manufactured and/or distributed by Progress Rail.
- Deliver warranty service support and hands-on repairs as necessary.
- Diagnose and rectify electrical, hydraulic, pneumatic, and mechanical problems both remotely and in the field.
- Assist Engineering teams with design challenges and underperforming components, submitting necessary Engineering Change Requests.
- Implement and install equipment upgrades or retrofits as required.
- Provide operational training and maintenance guidance to customers both internally and externally.
- Prepare and submit reports in a timely manner, ensuring accurate documentation of service activities.
- Coordinate customer visits and collaborate with Aftermarket Teams to facilitate parts sales and distribution.
- Conduct inspections and provide cost estimates for field repairs as needed.
- Travel domestically and internationally as required to support operations.
- Contribute to factory assembly teams, rebuild projects, and machine evaluations.
- Perform additional job-related tasks as assigned, adhering to all safety policies and procedures.
Qualifications:
- Proven experience in repairing and troubleshooting heavy equipment, including electrical, hydraulic, pneumatic, and mechanical systems.
- Experience in standard equipment servicing and maintenance tasks.
- Excellent communication skills, both verbal and written, are essential for effective interaction with customers, suppliers, and internal teams.
Benefits:
We offer a competitive salary, a 401(k) plan with company matching, comprehensive insurance options, paid time off, and various employee assistance programs. Our commitment to employee development includes education assistance and recognition programs.
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